Taunton Learning Partnership Schools: Parent and Family Support Advisors (PFSAs)

If you need advice, support and guidance on any issues affecting your child, family and school then a Parent and Family Support Advisor can help.

Who to contact:
Jen Harries – Parent and Family Support Advisor
Heathfield School, Working Days: Monday, Tuesday, Wednesday.
Tel: 07464987793

Our Job is:

  • To impartially support families and young people to enable our children to gain maximum benefits from their education
  • To work in partnership with families and their schools to help our children reach their full potential
  • To work closely with other professionals where necessary or direct you to other services which may be useful
  • To be there to work with you or your child if you are having difficulties

Parents and carers students and younger children in every Taunton Learning Partnership (TLP) School have access to a Parent and Family Support Advisor. (PFSA). We are kind, approachable and highly skilled. We do not judge, work respectfully and confidentiality. We work in a way that seeks to identify what is going well, what you would like to see happening and together develop solutions to achieve that.

Areas we can provide support:

  • Parenting concerns
  • School transition
  • School attendance
  • Healthy lifestyles
  • Confidence building
  • Mental wellbeing
  • Behaviour and relationship issues
  • Bereavement
  • Advice around housing
  • Debt and money management
  • Bereavement
  • Bullying
  • Holiday activities
  • Benefits/Housing/Police
  • Returning to work or education

Parent and Family Support Advisors give support to families in many different ways including;

  • One to one family support.
  • Parenting courses and groups
  • Meeting with your child.
  • Working directly with your child
  • Family and adult learning
  • Sign-posting to local services
  • Advocacy, speaking on your behalf
  • Help with filling in forms


ELSA support for parents/guardians

We are passionate about supporting mental health and wellbeing, not only for our pupils and staff but also you, our parents and carers. ELSA support is lead by Mrs Harris from the Yellow Room. Mrs Harris is a qualified Emotional Literacy Advisor having trained with the Somerset Educational Psychology Service. She has also studied Counselling, Mental Health First Aid and has many years experience in supporting mental health.

The school offers ELSA provision to all parents and carers who need support either for their child or for themselves. The work can be disorder specific or general help with things like creating a new bedtime routine or general behaviour issues. What ever the need, please feel free to come in for a private chat. This page is here to share links for you to find guidance on mental health and wellbeing. Please don’t hesitate to get in touch.

Mrs Victoria Day, ELSA, Wellbeing Lead and DDSL – viharris@nc.huish.education.

Useful links: